Shipping Policy

ORDER PROCESSING :

Please allow 48h to process your order. Expect an email within 48h to let you know your order is on the way!

LOCAL DELIVERY :

During checkout, enter your address and choose the ship option. Click the "continue to shipping" button. Local delivery is available for addresses in the USA. If the local delivery option does not show up during checkout, your order is not eligible for local delivery. 

When your order is ready for delivery, you will receive an email with real-time tracking information.

FLAT RATE SHIPPING :

Orders are generally shipped within 48h using USPS delivery. Flat rate shipping fee of $2.95 applies to orders shipping to the USA. 

DOMESTIC SHIPPING RATES AND ESTIMATES :

For calculated shipping rates: Shipping charges for your order will be calculated and displayed at checkout. 

REFUNDS, RETURNS AND EXCHANGES

We accept returns up to 14 days after delivery, if the item is unused and in its original condition, and we will refund the full order amount minus the shipping costs for the return.

In the event that your order arrives damaged in any way, please email us as soon as possible at help@rarepet.co with your order number and a photo of the item’s condition.

We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.

If you have any further questions, please don't hesitate to contact us at help@rarepet.co