FAQ
Dear pet parents,
We are delighted to inform you that our brand is evolving! To better reflect our commitment to the well-being of your pets, we've changed our name. MyPetLab is now RarePet.
This new identity will enable us to offer you even more innovative products and services tailored to your needs. Rest assured, our mission remains unchanged: to care for your pets with the same passion and dedication.
Thank you for your loyalty and trust.
- Why is descaling our dogs' teeth important?
Beyond the unpleasant odor of bad breath caused by pathogenic bacteria, tartar and plaque build-up can lead to health problems for your canine, such as gingivitis, infections and periodontal disease.
- What does the CANIDENT tooth cleaner kit contain ?
Our Canine Tooth cleaner Kit consists of a painless tooth cleaner, an electric toothbrush and a dental mirror.
It's a complete kit for maintaining your canine's oral hygiene healthily and at home.
- Do you deliver worldwide?
Yes, we ship internationally. The delivery time depends on the country and delivery method selected.
- How do I get my tracking number?
Packages are assigned a tracking number when they are shipped. You will receive an e-mail with your tracking number and a link to check the status of the package.
Please check your inbox and spam folder.
- How often should I use the Canident KIT?
The electric toothbrush should be used daily.
The dental scaler should be used according to the amount of tartar and plaque your dog produces.
- I received a damaged item. What should I do?
We're sorry to hear that. Simply send us an image of the damaged item in question to the following email address Help@rarepet.co and we'll send you a new, similar product at our expense as quickly as possible.
- What is the return policy?
It's normal to be skeptical, which is why we have a 14-day return policy. If you're not satisfied with the product, simply contact our customer service department at Help@rarepet.co and receive a 100% refund if all return conditions are met. All returns are handled in our local, hassle-free warehouse.
90-Day Warranty
-Which products are covered by the 90-day warranty?
All our products are covered by a 90-day warranty from the date of purchase.
-What should I do if my product stops working during the warranty period?
Contact us via our contact form or email at Help@rarepet.co with details of the issue.
-What types of defects are covered?
The warranty covers issues such as the product stopping working, charging problems, and battery defects.
- What are the return conditions?
- Returns within 14 days
- For hygienic reasons, products must be returned unopened, unused, in their original sealed condition and box (plastic around the box intact).
- If these conditions are not met, we reserve the right to refuse returns.